Doug and I have been in the personal injury industry for over 10 years now. I have been involved in every detail and every aspect of the company’s birth, growth, transformation, innovation, lows, highs and everything you can think of in
between …
And you know what THE MOST important aspect is?
The client.
No questions asked.
Sure, there are aspects of any company that call for mutual constituency, but without your clients, customers, patrons …
You got nothing.
But …
What happens when YOU become that “most important factor”?
In other words …
What happens when you become the client in the very industry you serve?
It happened, and recently enough to make me really think about and feel for our clients at a whole new level …
You see … our grandchildren don’t get to visit us as often as we’d like, but when they are in town – it is all about being with them, spending time with them and just being present and loving on them …
About a month ago, my grandbabies, Doug and I were in the car when we got rear ended … If you’ve been in an accident, you must know how scary it is …
And when you have kids in the car, the most precious beings … your fear is amplified!
Parents and grandparents, I know you hear me on this – the first thing you do is turn to the kids and ask if they are okay and then you check on yourself …
And when I got to myself, boy, did it hurt! At the time we were hit, I was turned, talking to my grandson and then BAM!
Now, here is the reality: We were SO lucky – it was a minor accident and everyone in the car was fine … Well … I definitely had to go to the chiropractor a few times, but things got fixed … It helped that we were Zanes Law, injury lawyers LOL!
But, people, here is what struck me the most –
We knew what to do, where to go and how to execute the next steps in an accident like this … Heck, I only had to go to the chiropractor a few times to heal …
It made me think about our clients … How they must feel when THEY get into an accident, big or small – they must feel scared, confused and in a lot of pain …
I had to speak to our case managers and see the doctor a couple of times and I found myself … a little grumpy?
What about our clients who have to see the doctor for months, or worse, for the year … clients who have to deal with the damage of their car and who have to figure out how to rearrange their lives so life can still happen despite their accident …
I thought about all of this …
And then I thought about how accidents affect not only the people in the accident, but those around the injured person …
You see, when we got hit that day, we were headed over to Peter Piper Pizza for some fun … but once we got hit, my pain set in quickly and I couldn’t get on any of the rides or play any games with my grandbabies …
And you know what … When I Skyped with the babies a couple of weeks later … You know the first thing they said to me?
“Grandma, ’member how you couldn’t go on the ride with us at Peter Piper?”
Will we all live…? OF COURSE …
But it wasn’t ANY WAY how I wanted to spend the last day of vacation with my grandchildren …
It so clearly put into perspective what our clients are going through and more. It reiterated to me, once again, why the client – our clients – are the most important part of what we do every single day.
It reminded me that we, Doug and I, our team, our attorneys – we don’t just help people who get into accidents …
What we do is help people get their lives back together after an accident, and for that, I am grateful.